:root {
  --bg: #ffffff;
  --ink: #1a1c1f;
  --muted: #5c6570;
  --line: #e4e7ec;
  --soft: #f6f7f9;
  --blue: #155eef;
  --blue-soft: #eef4ff;
  --green: #067647;
  --green-soft: #e8f6ef;
  --amber: #b54708;
  --amber-soft: #fff4e8;
  --red: #b42318;
  --red-soft: #fdecea;
  --shadow: 0 1px 2px rgba(16, 24, 40, 0.06);
  --radius: 12px;
  font-family: "Segoe UI", Inter, system-ui, sans-serif;
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; background: var(--bg); color: var(--ink); }
button, input, select, textarea { font: inherit; color: inherit; }
button { cursor: pointer; }
#app { height: 100%; }

.login {
  min-height: 100%;
  display: grid;
  grid-template-columns: 340px 1fr;
  background: #fff;
}
.login-side {
  background: #0f172a;
  color: #fff;
  padding: 36px 28px;
  display: flex;
  flex-direction: column;
  gap: 18px;
}
.brand-mark {
  width: 42px; height: 42px; border-radius: 10px;
  background: var(--blue); display: grid; place-items: center;
  font-weight: 700;
}
.login-side h1 { font-size: 28px; line-height: 1.2; margin: 0; }
.login-side p { margin: 0; color: #cbd5e1; font-size: 14px; line-height: 1.5; }
.login-side ul { margin: 8px 0 0; padding-left: 18px; color: #e2e8f0; font-size: 13px; line-height: 1.6; }
.login-main { padding: 32px 40px; overflow: auto; }
.role-row { display: flex; flex-wrap: wrap; gap: 8px; margin: 16px 0; }
.role-row button, .chip, .btn {
  border: 1px solid var(--line); background: #fff; border-radius: 999px;
  padding: 8px 12px; font-size: 13px; font-weight: 600;
}
.role-row button.on, .chip.on { background: var(--blue); color: #fff; border-color: var(--blue); }
.search {
  width: 100%; max-width: 420px; border: 1px solid var(--line); border-radius: 10px;
  padding: 10px 12px; background: #fff;
}
.person-groups { display: grid; gap: 16px; margin-top: 18px; }
.person-groups h3 { margin: 0 0 8px; font-size: 13px; color: var(--muted); font-weight: 700; }
.person-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(220px, 1fr)); gap: 8px; }
.person {
  text-align: left; border: 1px solid var(--line); background: #fff; border-radius: 10px;
  padding: 10px 12px; box-shadow: var(--shadow);
}
.person:hover { border-color: #b9d0ff; background: var(--blue-soft); }
.person b { display: block; font-size: 14px; }
.person span { color: var(--muted); font-size: 12px; }

.shell { height: 100%; display: grid; grid-template-columns: 232px 1fr; }
.side {
  border-right: 1px solid var(--line); background: #fff; display: flex; flex-direction: column;
  min-height: 0;
}
.side-top { padding: 16px; border-bottom: 1px solid var(--line); }
.side-top strong { display: block; }
.side-top span, .crumb { color: var(--muted); font-size: 12px; }
.nav { padding: 10px; display: grid; gap: 4px; overflow: auto; }
.nav button {
  text-align: left; border: 0; background: transparent; border-radius: 8px;
  padding: 9px 10px; font-weight: 600; font-size: 14px; color: #344054;
}
.nav button.on { background: var(--blue-soft); color: var(--blue); }
.side-bottom { margin-top: auto; padding: 12px; border-top: 1px solid var(--line); }
.main { min-width: 0; min-height: 0; overflow: auto; background: #fff; }
.top {
  position: sticky; top: 0; z-index: 5; background: #fff;
  border-bottom: 1px solid var(--line); padding: 14px 20px;
  display: flex; justify-content: space-between; gap: 12px; align-items: center;
}
.top h1 { margin: 0; font-size: 20px; }
.top p { margin: 2px 0 0; color: var(--muted); font-size: 13px; }
.content { padding: 16px 20px 40px; display: grid; gap: 14px; }
.row { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
.kpis { display: grid; grid-template-columns: repeat(6, minmax(0, 1fr)); gap: 10px; }
.kpi, .card {
  border: 1px solid var(--line); border-radius: var(--radius); background: #fff; box-shadow: var(--shadow);
}
.kpi { padding: 12px; }
.kpi em { display: block; font-style: normal; color: var(--muted); font-size: 11px; font-weight: 700; letter-spacing: .03em; text-transform: uppercase; }
.kpi b { display: block; margin-top: 4px; font-size: 22px; }
.kpi small { color: var(--muted); }
.card { padding: 14px; }
.card h2, .card h3 { margin: 0 0 10px; font-size: 15px; }
.filters { display: flex; flex-wrap: wrap; gap: 8px; align-items: end; }
.filters label { display: grid; gap: 4px; font-size: 11px; font-weight: 700; color: var(--muted); text-transform: uppercase; }
.filters select, .field, textarea {
  border: 1px solid var(--line); border-radius: 8px; padding: 8px 10px; background: #fff; min-width: 140px;
}
textarea { width: 100%; min-width: 0; }
.btn.primary { background: var(--blue); color: #fff; border-color: var(--blue); border-radius: 8px; }
.btn.green { background: var(--green); color: #fff; border-color: var(--green); border-radius: 8px; }
.btn.red { background: var(--red); color: #fff; border-color: var(--red); border-radius: 8px; }
.btn.ghost { background: var(--soft); border-radius: 8px; }
.btn:disabled { opacity: .5; cursor: not-allowed; }
.table-wrap { overflow: auto; border: 1px solid var(--line); border-radius: 10px; }
table { width: 100%; border-collapse: collapse; font-size: 13px; }
th, td { padding: 8px 10px; border-bottom: 1px solid var(--line); text-align: left; white-space: nowrap; vertical-align: top; }
th { background: var(--soft); font-size: 11px; letter-spacing: .02em; text-transform: uppercase; color: #475467; position: sticky; top: 0; }
tr:hover td { background: #fafbfc; }
.empty { text-align: center; color: var(--muted); padding: 24px !important; }
.pager { display: flex; justify-content: space-between; align-items: center; font-size: 13px; color: var(--muted); }

.desk { display: grid; grid-template-columns: 320px 1fr; gap: 14px; align-items: start; }
.phone { background: var(--soft); border-radius: 14px; padding: 14px; display: grid; gap: 10px; }
.screen { background: #fff; border: 1px solid var(--line); border-radius: 12px; padding: 14px; text-align: center; }
.screen .num { font-size: 22px; font-weight: 800; letter-spacing: .02em; }
.screen .timer { font-variant-numeric: tabular-nums; font-size: 28px; color: var(--blue); font-weight: 800; }
.pad { display: grid; grid-template-columns: repeat(3, 1fr); gap: 6px; }
.pad button { padding: 12px 0; border-radius: 10px; border: 1px solid var(--line); background: #fff; font-weight: 700; }
.actions-3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 6px; }
.tag { display: inline-flex; align-items: center; gap: 6px; border-radius: 999px; padding: 3px 8px; font-size: 12px; font-weight: 700; background: var(--soft); }
.tag.green { background: var(--green-soft); color: var(--green); }
.tag.amber { background: var(--amber-soft); color: var(--amber); }
.tag.blue { background: var(--blue-soft); color: var(--blue); }
.tag.red { background: var(--red-soft); color: var(--red); }
.tag.gray { background: #f2f4f7; color: #667085; }
.dot { width: 8px; height: 8px; border-radius: 99px; display: inline-block; background: #98a2b3; }
.dot.ready { background: var(--green); }
.dot.oncall { background: #f79009; }
.dot.acw { background: var(--blue); }
.dot.break { background: var(--red); }
.dot.offline { background: #d0d5dd; }

.sup-block { border: 1px solid var(--line); border-radius: 14px; padding: 12px; display: grid; gap: 10px; }
.sup-head { display: flex; justify-content: space-between; gap: 8px; align-items: center; }
.tl-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.team { border: 1px solid var(--line); border-radius: 12px; padding: 10px; background: #fff; }
.team header { display: flex; justify-content: space-between; gap: 8px; align-items: center; margin-bottom: 8px; }
.agent-line {
  display: grid; grid-template-columns: 16px 1.4fr .6fr .8fr .5fr;
  gap: 8px; align-items: center; padding: 6px 4px; border-top: 1px solid var(--line); font-size: 13px;
}
.agent-line button { border: 0; background: transparent; text-align: left; font-weight: 700; padding: 0; }
.seats { display: flex; flex-wrap: wrap; gap: 6px; }
.seat {
  width: 74px; border: 1px solid var(--line); border-radius: 8px; padding: 6px; text-align: center; background: #fff; font-size: 11px;
}
.seat b { display: block; }
.legend { display: flex; gap: 12px; flex-wrap: wrap; font-size: 12px; color: var(--muted); font-weight: 600; }
.two { display: grid; grid-template-columns: 1.1fr .9fr; gap: 14px; }
.stack { display: grid; gap: 10px; }
.hist { width: 100%; }
.note {
  background: var(--amber-soft); border: 1px solid #f9dbaf; color: #93370d;
  border-radius: 10px; padding: 10px 12px; font-size: 13px;
}
.modal-back {
  position: fixed; inset: 0; background: rgba(16, 24, 40, .45);
  display: grid; place-items: center; z-index: 20; padding: 20px;
}
.modal {
  width: min(560px, 100%); background: #fff; border-radius: 16px; padding: 20px;
  box-shadow: 0 20px 50px rgba(0,0,0,.18); display: grid; gap: 10px;
}
.modal h2 { margin: 0; }
.toast {
  position: fixed; right: 16px; bottom: 16px; background: #101828; color: #fff;
  padding: 12px 14px; border-radius: 10px; z-index: 30; max-width: 360px; font-size: 13px;
}
.sync { font-size: 12px; color: var(--green); font-weight: 700; }
.bar { height: 8px; background: #eaecf0; border-radius: 99px; overflow: hidden; }
.bar span { display: block; height: 100%; background: var(--blue); }
.slider { width: 100%; }
.split { display: grid; grid-template-columns: 280px 1fr; gap: 12px; }
.report-nav { display: grid; gap: 4px; align-content: start; }
.report-nav button { text-align: left; border: 1px solid transparent; background: transparent; border-radius: 8px; padding: 8px; font-weight: 600; font-size: 13px; }
.report-nav button.on { background: var(--blue-soft); color: var(--blue); }
.trunk { height: 14px; display: flex; border-radius: 99px; overflow: hidden; background: #eaecf0; }
.trunk i { display: block; height: 100%; }
@media (max-width: 980px) {
  .login, .shell, .desk, .two, .tl-grid, .split, .kpis { grid-template-columns: 1fr; }
  .kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .side { display: none; }
  .mobile-nav { display: flex !important; }
}
.mobile-nav { display: none; gap: 6px; overflow: auto; padding: 8px 12px; border-bottom: 1px solid var(--line); }
.mobile-nav button { white-space: nowrap; }